pNaia’s customer experience transformation consulting group helps clients transform their business and accelerate their ecosystem by designing experiences. We build product and service solutions from a truly human-centered approach that’s further validated through a data-driven and agile mindset to drive measurable value. Our service offerings are:
Customer experiences that foster engagement and growth
1.
Engagement Strategy
Removes friction across the customer journey
Leveraging deep customer understanding to create actionable plans to acquire, convert and retain customers and enhance customer engagement.
2.
Experience Design
Optimized engagement
Designing differentiated experiences that foster conversions and enhance customer engagement.
3.
Customer Data Strategy
Connecting data and unearthing data insights to define the customer genome.
Effective engagement occurs at the intersection of strategy, design, data, technology, and intent. We address the acute need to deliver, maintain, evolve, and support an increasingly diverse catalog of interconnected tools and capabilities within the modern marketing, sales, and commerce ecosystem with a commitment to optimize delivery times and costs while ensuring quality and reducing risk.
4.
Innovation and emerging paradigms
Art of the possible, challenging status quo and prototyping emerging channels
Customer expectations are evolving and changing faster than ever before. As new channels and engagement paradigms present themselves, organizations must have the ability to evaluate emerging opportunities and explore new patterns of engagement to differentiate in a crowded marketplace.
5.
Marketing and Sales Transformation
Create actionable technology and process blueprints to boost revenue streams
Our customer journey-based approach to maximizing engagement and value builds momentum along the strategy, design, build, execute, measure, optimize continuum. We focus on the problems and opportunities at hand to identify priorities, enable personalization at scale, and optimize activation operations leveraging automation and AI.
Experiences that go beyond usability
Experiences that go beyond usability
As customer and employee expectations grow, delivering meaningful experiences that empower, motivate and engage users emotionally is vital to building and maintaining customer loyalty. Our framework applies decades of multi-disciplinary research in behavioural psychology, game design and UX to uncover what matters most to your customers, while our innovation experts help you design, build and scale seamless products and services that people want to use, and keep on using.
